TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
mailing or street address;
social media information and profile photos on social media;
telephone number and other contact details;
recorded voice memos that you provide to us;
date of birth;
credit card or other payment information;
sensitive information as set out below;
information about your business or personal circumstances;
information in connection with client surveys, questionnaires, and promotions;
your device identity and type, I.P. address, geolocation information, page view statistics, advertising data, and standard web log information;
information about third parties; and
any other information provided by you to us via our website or our online presence, or otherwise required by us or provided by you.
HOW WE COLLECT PERSONAL INFORMATION
We will collect your personal information in a lawful and fair way. We will only collect your personal information where you have consented to it, or otherwise in accordance with the law.
How we collect information from you
We may collect personal information where you:
contact us through our website;
use the LoveHeart SaaS Platform;
receive services from us;
submit any of our online inquiry forms;
communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
interact with our website, social applications, services, content, and advertising; and
invest in our business or enquire as to a potential purchase in our business.
How we collect information from third parties
Where possible, we collect your personal information directly from you. However, there may be occasions when we collect personal information (including sensitive information) about you from someone else or from third-party analytic services such as MixPanel and Intercom.
How you provide information for someone else
How we collect information from cookies
We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone, or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.
We may use Google Analytics to collect and process data, including when you use third-party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.
USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
to provide goods, services, or information to you;
for record-keeping and administrative purposes;
to provide information about you to our contractors, employees, consultants, agents, or other third parties for the purpose of providing goods or services to you;
to improve and optimise our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media, or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
to consider an application of employment from you.
We may also use your personal information for:
secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use;
such purposes where we reasonably believe that the use of your personal information is necessary to lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
any other purpose for which we receive consent from you; or
any other purpose that is permitted or required under applicable privacy laws.
We may disclose your personal information to cloud providers, contractors, and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with how we deal with it.
(Sharing of your Information) In order to provide and enhance our services, we may need to share your personal information with third parties. This includes sharing data with Google and OpenAI, as we utilise their APIs to power certain features of our services that rely on advanced machine learning and natural language processing technologies. We may also share information with third-party compliance consultants and regulatory authorities as required. By using our services, you consent to the sharing of your personal and sensitive information with these third parties, including Google and OpenAI, for the purpose of providing and improving our services.
Collection of sensitive information
We may collect sensitive information about you or your students during the course of providing you our services. We will only collect this sensitive information where you consent to such collection and directly provide us with this information.
Types of sensitive information we collect
The sensitive information we collect may include the following:
biometric information; and
any other sensitive information provided by you or a third party to us via our website or platforms or otherwise provided by you or a third party to us.
How we use your sensitive information
Your sensitive information will only be used for the purpose of:
providing you with our services;
complying with our legal obligations, resolving disputes, or enforcing our agreements with you;
sending you messages, reminders, notices, updates, security alerts, and other information requested by you; or
any other purpose which is permitted or required under applicable privacy laws.
How we disclose your sensitive information
Your sensitive information will only be disclosed to third parties for the purpose of:
providing you with our services; or
any other purpose which is permitted or required under applicable privacy laws.
How you can withdraw consent
If you wish to withdraw your consent to our collection, use, or disclosure of your sensitive information, please contact us using the contact details set out below. We will deal with all such requests within a reasonable timeframe.
YOUR PERSONAL INFORMATION
If you provide us with your or someone else's personal information, you warrant:
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password-protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
DATA DELETION REQUEST PROCEDURE
We understand the importance of your right to control your personal information. If at any point you decide you would like to have your personal data removed from our systems, we provide a straightforward way for you to do so.
Initiating Data Deletion: You can request the deletion of your data by accessing the "Delete my account" option located in the "Profile & Settings" section of our App. This action is designed to be user-friendly and easily accessible.
Process and Effect of Data Deletion: When you choose to delete your account, it initiates a process that permanently removes all your personal data from our systems. This includes your account details, personal information, transaction history, and any other data associated with your account.
Timeframe for Completion: We strive to complete the data deletion process in a timely manner. The procedure involves a thorough removal of your data to ensure your privacy is fully respected.
Irreversibility of Data Deletion: We advise you to consider your decision carefully, as the deletion of your data is irreversible. Once your data is removed, it cannot be recovered, and all information associated with your account will be permanently erased.
If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
Name: Privacy Officer
Email: [email protected]