Last Updated: 29 May 2023

Welcome to LoveHeart!

These terms and conditions (Terms) govern your membership with LoveHeart, a product described on our Website at loveheart.ai (Subscription). Your Subscription is for the tiered package as selected by you and agreed between us by means of the Website (Subscription Tier).

By signing up, logging in, continuing to use, paying for your Subscription, or otherwise accepting the benefit of any part of the Solution, you agree to be bound by these terms and conditions (Terms) which form a binding contractual agreement between you or the company you represent (the ‘Client’, or ‘you’) and Work Flows Pty Ltd ABN 58 610 780 526 (‘LoveHeart’, ‘our’, ‘we’ or ‘us’). You represent and warrant that you have valid authority to enter into these Terms on behalf of any entity you may represent.

Please note that your Subscription will continue to renew indefinitely, and you will continue to incur Subscription Fees unless you notify us that you want to cancel your Subscription in accordance with clause 9.2. Please ensure you contact us if you want to cancel your Subscription.

We may change these Terms at any time by notifying you, and your continued use of the Solution following such an update will represent an agreement by you to be bound by the Terms as amended.

In these Terms, capitalised words and phrases have the meanings given to them where they are followed by bolded brackets, or as set out in the Definitions table at the end of these Terms.

Please read these terms and conditions carefully before agreeing to proceed with your Subscription.

(a) (The Solution) The Solution includes, to the extent described in your Subscription Tier, the Software, the Hosted Services, and the Support Services.

(b) (Scope of Subscription) Your Subscription includes the benefits and limitations set out on our Website for your Subscription Tier, or as otherwise communicated to you when you subscribe for your Subscription (as amended from time to time by notice to you).

(c) (Provide Information) As part of registering for, and your continued use of, your Subscription, you may be required to provide personal information and details, such as your email address, first and last name, preferred username, a secure password, billing, postal and physical addresses, mobile phone number, photos and video, audio files, profile information, payment details, ratings and reviews, verified identifications, verified certifications and authentication, and other information as determined by us from time to time. You warrant that any information you give to us in the course of completing the Subscription registration process is accurate, honest, correct, and up to date.

(d) (Beta Version) Please be aware that the Solution is currently in a Beta phase. This means that it is still in its testing phase and is subject to changes and improvements as we seek to refine its functionalities and features. As such, you acknowledge that certain functions may not operate fully as intended, and that there might be instances of interrupted service or other technical issues. Data provided by you to the Solution may also be subject to change or loss as updates and improvements are made. While we welcome you to use the Solution and provide us with valuable feedback during this Beta phase, we do not accept liability for any issues, damages, or losses resulting from its use. Your use of the Solution during the Beta phase is entirely at your own risk.

(a) During the Subscription Period, we grant to you a non-exclusive, non-transferable licence to use the Software and Documentation for the Number of Solution Uses. If your Subscription Tier on the Website does not specify a Number of Solution Uses, your licence to use the Solution under this clause will be limited to one (1) use (i.e. the Number of Solution Uses will be one (1)).

(b) We may from time to time in our absolute discretion release enhancements to the Software, where enhancements means any upgraded, improved, modified or new versions of the Software. Any enhancements to the Software will not limit or otherwise affect these Terms. Enhancements may cause downtime or delays from time to time, and credits will not be provided for such downtime.

(c) We will provide the Software in accordance with all applicable laws and industry standards.

(d) Unless otherwise agreed in writing, we may not provide access, or suspend access, to any part of the Solution until you have paid the relevant installment of Subscription Fees.

If the Solution includes services to host your website, application, or other information or data (Hosted Services), the following terms apply unless otherwise specifically agreed in writing:

(a) (hosting location) We will use storage servers to host the Software through cloud-based services, at locations in Australia. We will not use storage servers located outside of Australia to host Client Data or User Data.

(b) (service quality) While we will use our best efforts to select an appropriate hosting provider, we do not guarantee that the hosting of the Software will be free from errors or defects or that the Software will be accessible or available at all times.

(c) (security) We will use our best efforts to ensure that Client Data and User Data is stored securely. However, we do not accept responsibility or liability for any unauthorised use, destruction, loss, damage, or alteration to Client Data or User Data, including due to hacking, malware, ransomware, viruses, malicious computer code, or other forms of interference.

(d) (backups & disaster recovery) In the event that User Data is lost due to a system failure (e.g. a database or webserver crash), we cannot guarantee that any backup will be available, or if available that such a backup will be free from errors or defects.

If the Solution includes services to provide you with support where necessary to resolve technical issues with the Software (Support Services), the following terms apply unless otherwise specifically agreed in writing:

(a) We will take reasonable steps to provide Support Services where necessary. You must first endeavor to resolve any issues with the Software internally and we will not assist with issues that are beyond our reasonable control.

(b) You are responsible for all internal administration and managing access, including storing backup passwords and assisting your Personnel to access and use the Software.

(c) You will not have any claim for delay to your access to the Software due to any failure or delay in Support Services.

We will use reasonable efforts to ensure that the Solution is available to you. However, given the nature of application, the fact that the technology used in the Solution includes novel, artificial intelligence technology, and the fact that the application is still in a Beta phase, we do not guarantee, warrant, or represent that the Solution will be uninterrupted or error-free. There may be occasions when the Solution will be interrupted due to over-usage, API issues, maintenance, upgrades, and/or emergency repairs, or due to the failure of telecommunications links or other circumstances that are beyond our control. We will not have any liability to you in any of these circumstances.

(a) You acknowledge and agree that third-party terms & conditions (Third Party Terms) may apply to your use of the Solution, as updated from time to time.

(b) You agree to any Third Party Terms applicable to any third-party goods and services that are used in providing the Solution, and we will not be liable for any loss or damage suffered by you in connection with such Third Party Terms.

(c) Without limiting clause 1.6(b), we will take reasonable steps to notify you of Third Party Terms.

(d) You acknowledge and agree that issues can arise with transferring data to software and between software, and when integrating software with other software. We cannot guarantee the integration processes to other software will be free from errors, defects, or delay. You agree that we will not be liable for the functionality of any third-party goods or services, including any software.

The Solution incorporates or may incorporate, artificial intelligence and other API technology powered by OpenAI and Google (AI Service Providers). By using the Solution, you acknowledge and agree to be bound by the terms and conditions of the AI Service Providers. OpenAI’s terms and conditions can be found at https://openai.com/policies/terms-of-use, and Google's terms and conditions can be found at https://policies.google.com/terms.

We are not responsible for any issues, liabilities, claims, losses, or damages arising from the technology or API provided by OpenAI and Google incorporated into our Solution. You acknowledge and agree that the AI Service Providers are solely responsible for their respective technology or API and the content thereof, and that it may (without limitation) produce errors, inaccurate results, or offensive content.

By agreeing to these Terms and Conditions, you confirm that you have read, understood, and agreed to the terms and conditions of OpenAI and Google. If you do not agree with any of these terms and conditions, you must not use the Solution. These clauses are not exhaustive and are subject to changes or modifications as per applicable laws and regulations.

The content of this clause 1.7 does not limit the application of any other clause in this agreement.

(a) (Subscription Fee) Unless you are signed up to a free Subscription Tier, you must pay fees to us in the amounts and at the times specified in the pricing section of the Website for your Subscription Tier, or as otherwise agreed in writing (Subscription Fees).

(b) Subscription Fees are non-refundable for change of mind.

(c) Unless otherwise agreed in writing, the Subscription Fees are due and payable on a monthly basis in arrears for the duration of the Subscription Period, with the first payment being due after the first month of your Subscription.

(d) (Automatic Recurring Billing) Your Subscription will continue to renew on a monthly basis indefinitely, and you must pay Subscription Fees in respect of each monthly period, unless you notify us within 14 days of the expiry of the then current month that you want to cancel your Subscription. Otherwise, we will continue to debit the Subscription Fees from your account each month. We will not pay any charge back amount if you fail to cancel your Subscription in accordance with this clause. By choosing a recurring payment plan, you acknowledge that your Subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to your cancellation of your Subscription. We may submit periodic charges for the Subscription Fees without further authorisation from you until you provide prior written notice (a receipt of which is confirmed by us) that you have terminated this authorisation or wish to change your payment method. Such notice will not affect charges submitted before we could reasonably act on such notice. To terminate your authorisation or change your payment method, please contact us via our Website.

(e) Unless otherwise indicated, the Fees do not include GST. In relation to any GST payable for a taxable supply by us, you must pay the GST subject to us providing a tax invoice.

(f) We reserve the right to charge credit card surcharges in the event payments are made using a credit, debit, or charge card (including Visa, MasterCard, or American Express).

(g) We reserve the right, from time to time, to change the Subscription Fees. We will notify you in advance if we do this.

(a) You must, and must ensure that all Users, comply with these Terms at all times. You acknowledge and agree that we will have no liability in respect of any damage, loss, or expense which arises in connection with your, your Personnel’s, or any User’s, breach of these Terms, and you indemnify us in respect of any such damage, loss or expense.

(b) You must not, and must not encourage or permit any User, Personnel, or any third party to, without our prior written approval:

(c) If you become aware of misuse of your Subscription by any person, any errors in the material on your Subscription, or any difficulty in accessing or using your Subscription, please contact us immediately using the contact details or form provided on our Website.

(d) When providing any information to us about a student under the age of 18 (Minor), you warrant that you have consent from that Minor’s parent or guardian to provide that information to us and that the information provided will not breach any applicable privacy laws. Please see our Privacy Policy for more information about how we handle information.

You agree, and you must ensure that all Users agree:

By providing or posting any information, materials, or other content in connection with the Software (Posted Material), you represent and warrant that, and must ensure that all Users make equivalent representations and warranties:

(a) you are authorised to provide the Posted Material (including by being authorised to provide any services that you represent you provide);

(b) the Posted Material is accurate and true at the time it is provided;

(c) any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;

(d) the Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;

(e) the Posted Material is not "passing off" of any product or service and does not constitute unfair competition;

(f) the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks, business names, patents, confidential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;

(g) the Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Solution or any network or system; and

(h) the Posted Material does not breach or infringe any applicable laws.

(a) You grant to us, and must ensure that all Users grant to us, a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Posted Material in order for us to use, exploit or otherwise enjoy the benefit of such Posted Material.

(b) If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you forever release us from any and all claims that you could assert against us by virtue of any such moral rights, and you must ensure that all Users grant an equivalent release.

(c) You indemnify us against all damages, losses, costs, and expenses incurred by us arising in connection with any third-party claim that Posted Material infringes any third party's Intellectual Property Rights.

(a) The Software acts as a passive conduit for the online distribution of Posted Material and has no obligation to screen Posted Material. However, we may, in our absolute discretion, review and remove any Posted Material at any time without giving any explanation or justification for removing the Posted Material.

(b) You agree that you are responsible for keeping and maintaining records of Posted Material.

(a) (Our ownership) We retain ownership of all materials provided to you throughout the course of your Subscription (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads, and software) (Software Content) and reserve all rights in any Intellectual Property Rights owned or licensed by us not expressly granted to you.

(b) (Licence to you) You are granted a licence to the Software Content, for the uses set out in your Subscription Tier, and you may make a temporary electronic copy of all or part of any materials provided to you for the sole purpose of viewing them and using them for the purposes of the Software. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify, or publish those materials or any Software Content without prior written consent from us or as otherwise permitted by law.

(a) You grant to us (and our Personnel) a non-exclusive, royalty-free, non-transferable, worldwide, and irrevocable licence to use Client Data to the extent reasonably required to provide the Solution.

(b) We will:

(c) We reserve the right to remove any Client Data, including where we deem Client Data to be inappropriate, offensive, illicit, illegal, pornographic, sexist, homophobic, or racist.

(d) You are responsible for ensuring that:

(e) You:

(a) Except as contemplated by these Terms, a party must not and must not permit any of its officers, employees, agents, contractors, or related companies to use or to disclose to any person any Confidential Information disclosed to it by the other party without the disclosing party’s prior written consent.

(b) You agree to our Privacy Policy, located on our Website, which is incorporated into these Terms by reference. Please read the Privacy Policy carefully as it governs our collection, use, and disclosure of personal information.

(c) Each party must promptly notify the other party if it learns of any potential, actual, or suspected loss, misappropriation, or unauthorised access to, or disclosure or use of Confidential Information or another compromise of the security, confidentiality, or integrity of Confidential Information (Security Breaches).

(d) The notifying party will investigate each potential, actual, or suspected Security Breach and assist the other party in connection with any related investigation.

(a) (Warranties) We warrant that:

(b) (Errors) We will correct any errors, bugs, or defects in the Software which arise during the Subscription Period and which are notified to us by you unless the errors, bugs, or defects:

(c) (Service Limitations) The Solution is made available to you strictly on an 'as is' basis. Without limitation, you acknowledge and agree that we cannot guarantee that:

(d) (Exclusion) To the maximum extent permitted by applicable law, all express or implied representations and warranties (whether relating to fitness for purpose or performance or otherwise) not expressly stated in these Terms are excluded.

(e) (Consumer law) Nothing in these Terms is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement, or repair) if there is a failure with the goods or services we provide.

(f) (Compliance with laws) We do not warrant or represent that the Solution will comply with any specific local, national, or international laws or regulations. This includes, but is not limited to, Education and Care Services National Law and the Education and Care Services National Regulations in any Australian state, or any other relevant laws or regulations in any other jurisdiction.

To the maximum extent permitted by law, our liability for all claims in aggregate (whether those claims be for breach of contract, negligence or otherwise, and whether those claims be only for economic loss, or for personal injury or other damage) arising under or in connection with these Terms, the Solution or a Subscription:

(a) is excluded, to the extent it concerns liability for indirect, special, and consequential damages, and damages (whether direct or indirect) reflecting loss of revenue, loss of profits, and loss of goodwill (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)); and

(b) is limited, insofar as concerns other liability, to the total money paid to us under these Terms as at the date the event giving rise to the relevant liability occurs (or, where there are multiple events, the date of the first such event).

You indemnify us from and against all losses, claims, expenses, damages, and liabilities (including any taxes, fees, or costs) that arise in connection with:

(a) any breach of these Terms by you, your Personnel, or a User; or

(b) any act or omission of you, a User, or your Personnel.

(a) You may notify us that you would like to upgrade or downgrade your Subscription Tier at any time. If you do, we will:

(b) If you choose to upgrade or downgrade your Subscription, the new Subscription Fees will kick in on the date we receive written notice from you and you will be charged a pro-rata amount for the relevant billing cycle unless we notify you otherwise.

(c) These Terms will be taken to be amended in accordance with any changes agreed in accordance with clause 9.1(a).

(d) If you choose to downgrade your Subscription, you acknowledge and agree that we are not liable for, and you release us for all claims arising in connection with, any loss of content, features, or capacity, including any Client Data in relation to a downgrade in your Subscription.

(a) You may cancel your Subscription by notice to us. Your Subscription will end in the then-current billing cycle, and you will be charged a pro-rated amount for that billing cycle, based on the proportion of that month that fell before the date we received your cancellation notice.

(b) Your licence to the Solution under these Terms (in a read-only format) will last for the remainder of the then current billing cycle to ensure you have an opportunity to retrieve all data you may need from the Software. Once the current billing cycle ends, we will have no responsibility to store or otherwise retain any data, and you release us in respect of any loss or damage which may arise out of us not retaining any data beyond that point.

(c) Your access to the Solution will be revoked immediately after we receive a cancellation notice from you.

(d) We reserve the right to provide you with access to a ‘read only’ version of the Software after your cancellation, however, we will not be required to.

We offer two types of subscription plans: a Team Plan and a Personal Account. You acknowledge and agree that choosing the correct plan is your responsibility, and we will not be liable for any costs or consequences that arise due to you selecting an inappropriate plan for your needs.

Team Plan: The Team Plan is designed for multiple educators. The Team Plan operates on a metered usage basis. Metered usage billing includes inherent risks. These risks include unexpected charges arising from usage that exceeds the team's budgeted or anticipated level of use.

The cost associated with metered usage can also fluctuate significantly and without warning due to changes in the team's use of the Solution.

You should closely monitor your team’s usage of the Solution to avoid unexpected costs. You acknowledge that it is your responsibility to manage and monitor the usage of the Solution by the team and avoid unexpected charges. We will not be liable to refund any excess charges, penalties, or other consequences that may arise due to you exceeding your anticipated usage of the Team Plan.

Personal Account: The Personal Account is designed for a single educator. This account has a pricing structure and usage limits which are separate from the Team Plan.

(a) The parties must, without delay and in good faith, attempt to resolve any dispute which arises out of or in connection with this agreement prior to commencing any proceedings.

(b) If a party requires resolution of a dispute it must immediately submit full details of the dispute to the chief executive officer of the other party or, if the party is an individual, that individual.

(c) The parties acknowledge that compliance with this clause is a condition precedent to any entitlement to claim relief or remedy, whether by way of proceedings in a court of law or otherwise in respect of such disputes, except:

(a) We may terminate these Terms or any Subscription in whole or in part immediately by written notice to you if:

(b) Upon termination of these Terms by us, the Subscription Fees already paid will be non-refundable for change of mind, and you must promptly pay any other amounts owed to us by you.

You may terminate these Terms if:

(a) we have committed a material breach of these Terms or a Subscription and have failed to remedy the breach within 30 days written notice by you; or

(b) we become subject to any form of insolvency or bankruptcy administration.

If you validly terminate in accordance with this clause, no further fees will be payable by you (unless later found that such termination was invalid).

A notice or other communication to a party under this agreement must be:

(a) in writing and in English; and

(b) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond for the purposes of the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

(c) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party's Email Address, notice will be taken to be given:

whichever is earlier.

(a) We will not be liable for any delay or failure to perform its obligations under this agreement if such delay or failure arises out of a Force Majeure Event.

(b) If a Force Majeure Event occurs, we must use reasonable endeavours to notify the Customer of:

(c) Subject to compliance with clause 12(b), our relevant obligation will be suspended during the Force Majeure Event to the extent that it is affected by the Force Majeure Event.

(d) For the purposes of this agreement, a ‘Force Majeure Event’ means any:

This agreement is governed by the law applying in New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales, Australia, and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

A party cannot assign, novate, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding, or agreement, express or implied, in relation to the subject matter of this agreement.